• Email Us: servicenterindia@gmail.com
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Refund Policy

Digiworld IT Solution Refund Policy

At Digiworld IT Solution, we aim to provide exceptional repair services to keep your home appliances running smoothly. However, we understand there may be instances when our services do not meet your expectations. This refund policy outlines the conditions and procedures for refunds to ensure fairness and clarity.

1. Eligibility for Refund

Refunds are offered in the following scenarios:

  • Service Quality Issues: If the problem persists or the appliance malfunctions after our service, you may be eligible for a refund.
  • Incorrect Service: Refunds are applicable if we fail to diagnose the issue correctly or perform an incorrect repair.
  • Damaged Equipment: If your appliance is damaged during the repair process, we will refund the full amount or provide additional repairs at no extra cost.

2. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

  • Customer-Induced Damage: Damage caused after our service or undisclosed issues before the service are not eligible.
  • Third-Party Repairs: Refunds will not be provided if a third party tampers with or repairs the appliance after our service.
  • Improper Usage: Damage caused by misuse or failure to follow post-repair care instructions does not qualify for a refund.

3. How to Request a Refund

To request a refund:

  1. Contact Us: Notify us within 7 days of the service via email at digiworlditsolution1@gmail.com or call us at +91-9355288576.
  2. Provide Details: Share your service number, appliance type, and supporting documents (e.g., photos, invoices).
  3. Inspection: We may arrange a re-inspection of your appliance to evaluate the issue.

4. Refund Process

  • Approved refunds will be processed within 3 to 5 business days.
  • Refunds will be credited to the original payment method (e.g., credit card, bank transfer).
  • For partially unsatisfactory services, partial refunds or re-service at no extra cost may be provided.

5. Refund Exceptions

Refunds will not be granted in the following cases:

  • Issues caused by user errors or improper maintenance.
  • Use of unauthorized parts or repairs by third parties after our service.
  • Problems resulting from natural wear and tear not covered by our repair service.

6. Cancellations and Refunds for Incomplete Work

  • User-Initiated Cancellations: Partial refunds will be issued based on the work completed.
  • Cancellation Fee: A fee may apply for cancellations after booking confirmation.

7. Contact Us

For any questions or concerns about our refund policy, contact us:

  • Email: digiworlditsolution1@gmail.com
  • Phone: +91-9355288576

Thank you for choosing Digiworld IT Solution for your home appliance repair needs. We remain dedicated to delivering quality service and a great customer experience.

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